Frequently asked questions
The practical details behind ordering a personalised gift.
How are personalised gifts printed?
We use the print process best suited to each product, including dye sublimation for ceramic mugs and specialist textile or art printing for fabric and paper. Your preview is used to prepare the personalised artwork before production.
What photo quality should I upload?
Use the original, sharpest version of the photo you have. Bright, even lighting and a clearly visible subject give the best result. Avoid screenshots and heavily compressed social-media copies where possible.
Will I see a preview before ordering?
Personalised products show a preview during the design process. Check the crop, names, dates and spelling carefully before adding the item to your basket.
How will my order be packaged?
Orders are packed to protect the printed surface in transit. Items may arrive separately when an order contains products made by different specialist production partners.
When will my order arrive?
Production and delivery estimates are shown on the product page and at checkout. Personalised items need production time before dispatch, so order early for a fixed event date.
Can I return a personalised product?
Yes. If you are not happy with your order, you may return it within 30 days of delivery for a refund. Return postage is your responsibility unless the item arrived faulty or damaged, and the item must be unused and in its original condition. Contact support before sending it back.
For timing details, see how delivery works. Read our full returns terms or contact support before returning an item.