Terms and Conditions

1. Introduction

Welcome to JRT Innovations Limited, trading as facegift.co.uk, the United Kingdom based online store that specialises in providing bespoke personalised gifts. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

2. Refunds and Returns

2.1 We offer refunds only in cases of faulty goods or quality issues. Due to the personalised nature of our products, we cannot accept returns or offer refunds for items that are no longer needed or wanted by the customer.

2.2 Shipping charges are clearly outlined at the point of purchase and are non-refundable unless there is a fault with the item.

2.3 In the event that an item is lost during delivery, we will arrange for a replacement item to be sent to the customer. However, we are not responsible for losses incurred due to incorrect address details provided by the customer.

3. Personalisation and Design

3.1 Once payment has been made, our printing process begins immediately. Therefore, we are unable to make any changes to the design or personalisation of the item after payment has been processed.

3.2 It is the responsibility of the customer to ensure that all personalisation details, including names, dates, and messages, are entered correctly at the time of purchase. We cannot be held liable for any errors made by the customer during the order process.

4. Intellectual Property

4.1 All designs, images, and content featured on our website are the intellectual property of JRT Innovations Limited, trading as facegift.co.uk, and may not be used, copied, or reproduced without our explicit permission.

5. Privacy Policy

5.1 We collect and use personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your personal information as outlined in the Privacy Policy.

6. Limitation of Liability

6.1 We make every effort to provide accurate product descriptions and images on our website. However, we do not warrant that the content on our website is accurate, complete, or up-to-date.

6.2 JRT Innovations Limited, trading as facegift.co.uk, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use our products or services.

7. Governing Law

7.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Changes to Terms and Conditions

8.1 JRT Innovations Limited, trading as facegift.co.uk, reserves the right to modify or revise these terms and conditions at any time. It is your responsibility to review these terms periodically.

By making a purchase from JRT Innovations Limited, trading as facegift.co.uk, you acknowledge that you have read, understood, and agreed to the above terms and conditions. If you have any questions or concerns, please contact our customer support team.

Returns Policy - Face Gift

At Face Gift, we're committed to delivering exceptional personalised gifts tailored to your specifications. To ensure a seamless returns process, please review our policy below:

1. Damaged or Unsatisfactory Quality Items:

   Upon receiving an item that is damaged or fails to meet our quality standards, please reach out to us within 30 days of delivery.

   We kindly request that you send a photo of the damage or quality issue to our support desk at https://facegift.freshdesk.com/support/tickets/new.

   Based on the provided information, we will either dispatch a replacement or guide you through the return process.

2. Bespoke Items and Unwanted Items:

   Unfortunately, due to the personalised nature of our products, we're unable to accommodate returns or refunds for unwanted items, including those with incorrect personalisation details.

   To prevent such issues, we strongly recommend thoroughly reviewing and confirming personalisation details before finalising your order.

The process for initiating a return for damaged or defective items includes sending a photo of the issue to our support desk. Based on this information, we will either send a replacement or guide you through the return process.

Thank you for choosing Face Gift for your personalised gifting needs. If you have any queries regarding your order, please don't hesitate to contact our customer support team.

Last updated: 09/01/2024

JRT Innovations Limited, trading as facegift.co.uk
Company registration: 11979688 - 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ